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Response: I'm sorry I couldn't let you know that I was going to be late. My trip to hospital was quite sudden and unexpected. I'm surprised that the lateness would be taken into account to gain this rating.
As for the crookedness I was sure that the base cards are cut straight, i always check that they are...is it the alignment of the doors that you are referring to?
:(
As far as i know a 3 should only be used when the swap doesn't fit requirements, not if you don't like what you receive or if it is late.