Comment: The embroidery must be at least 4" by 4", yours was 2,5 X 2,0 ", consider your high swap rating I was really desapointed. As same is for you, I give you 3 not 1. You didn´t got the minimum swap requirements as you see in description in this swap.
Response: unpleasent person...sent two package because the first was supposedly not received..not surprised to get a three.